Who can cancel. The practice's Owner cancels its subscription from Manage billing in the application, which opens Stripe's customer portal. Paying, changing the plan and canceling are the business owner's decisions, so other members of the practice cannot cancel.

When it takes effect. A cancellation takes effect at the end of the current billing period. Until then, the practice keeps full use of its plan, and it is not charged again. You can undo a cancellation from the same page before the period ends.

What happens to your data. After the subscription ends, the practice's members can still sign in to export its records for 90 days. We then delete the practice's records, including any protected health information, as our business associate agreement requires, except the documentation HIPAA requires us to keep, which we keep for six years.

Coming back. You can subscribe again at any time from the website's pricing page.